FAQS

Bookings can be made via the online booking engine. Alternatively, you can contact us by e-mail at res.tlc@trypportugal.com or by telephone: (+351 212 918 900) .

Once you have booked the room type you require, you must contact the hotel to confirm your request, which will be subject to availability.

Send an email to grupos.caparica@trypportugal.com or call +351 212 918 900.

Full board is dinner on the day of arrival and lunch on the day of departure. Half board is usually dinner only.

Changes must be made on the same channel as the booking.

In our website – https://tryplisboacaparica.com – you will find the current campaigns.

Depends on the type of booking – please check each rate as each has different booking conditions and different cancellations.

Depends on the type of booking – please check each rate as each one has different booking conditions and cancellations.

Means that once the booking payment, which is necessary to validate the reservation, has already been done there is no right to a refund.

It means that the reservation can be cancelled, free of charge, up to a few days before arrival. Check the rate to find out up to how many days before arrival you can cancel free of charge.

This means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or modification.

Yes – cots are free of charge and subject to availability, and extra beds cost €25 per day. Check the limit of guests per room.

Yes.

Please send na email to grupos.caparica@trypportugal.com.

Yes.

Not without cancelling the reservation and booking at the other hotel. Note that if the rate that was booked in the first hotel is non-refundable, you will still be charged for it, even if you cancel.

Yes. We assure you it is completely safe to do a reservation on our website.