Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

Are there any smoking areas in the hotel?

Smoking is not allowed in the hotel

Does the hotel have its own parking?

Yes – paid underground and some parking spaces available outside. For information on parking please refer to the hotel website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes. Fees include pool access for guests.

What is the SPA and pool schedule?

Spa – 10h00 – 18h00 / Pool – 10h00 – 20h00.

Is the parking paid? What is the value?

Garage parking is paid at 10,00 euros a day.

Are pets allowed in the hotel?

Pets are allowed under certain conditions (size and function) for a supplement of 25.00 euros per day.

Does the hotel have meeting rooms?

The hotel has five meeting rooms in the ground floor and one meeting room on the eighth floor.

Does the hotel have weeding services?

It is possible to have weedings at the hotel by booking it with the events department.

Are there any lifts?

Yes. The hotel has 3 lifts for guests.

Are there any chargers for electric cars?

There are chargers for eletric cars outside the hotel.

 Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is wi-fi service in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes, hotel does have lobby and public spaces.

 Does the hotel have laundry and ironing service?

Yes. With an additional cost you can have this service.

Which activities can be booked in the reception?

Surfing, Horse Riding and other leisure activities – check with the Hotel reception on the day.

What are the Points of Interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

Is the shuttle service between the airport and hotel available?

Yes, it is possible to book a shuttle service, at an additional cost and depending on the availability of the driver.

How can I go to the beach?

There is a beach 50 metres from the hotel. There is a train (transpraia) to visit other beaches further away.

How can I go to the city centre?

Bus/ bus + boat / bus + train. Guests can request more information to the reception.

What is the main rate to the airport and hotel?

The main rate to the airport by taxi is 30 euros.

Are the rates presented per person or per room?

The rates presented are per room.

What are the payment methods for reservations made through our website?

Credit cards and cash are the payment methods for reservations made through our website.

Is the city tax charged?

Tourist tax is a council tax and at the moment, the tourist tax does not apply – it may however change in the future.

By what age children do not pay?

Children do not pay until 4 years old.

Is a credit card needed to make a reservation?

Not all reservations demand credit card to be done. Please contact the reception for more information.

What are the available payment methods?

The available payment methods are: Cash, credit card or bank transfer.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

Are there any rooms for guest with reduced mobility?

We have rooms suitable for guests with reduced mobility. Should you have any difficulties, our staff are always available to assist you.

Do rooms have minibar?

All rooms have a minibar.

Are there any connecting rooms?

No, there are no connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes. The hotel does have room service from 10h30- 00h.

Is it possible to include romantic decoration in the room? What is the cost?

Yes, we have a romantic VIP service with extra value with sparkling wine, chocolate strawberries and petals in bed. Starts at €25.

Do rooms have balcony?

All rooms have balcony.

What are the different types of room available in the hotel?

Standard rooms city and sea view, premium rooms city and sea view, suites, premium suites and family rooms.

Do rooms have carpet?

Only in the bed area – the whole room is parquet.

Do rooms have air-conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel.

Are rooms soundproof?

Yes, rooms are soundproof.

Do rooms have shower and/or tub?

Every room has tub except adapted rooms for disabled people and suites that are equipped with poliban/shower.

What is the check-in schedule?

Check-in is from 3 pm onwards. For early check-in, guests must contact the hotel to check availability. Additional charges may apply.

What is the check-out schedule?

Check-out time is until 12 noon. For departures after the stipulated time, guests must contact the hotel to check availability. Additional costs may apply. If part of a campaign programme, the conditions for late check-out do not apply.

Late check-in. Is it possible to do check-in until what time?

Late check-in can be done anytime, as long as the reservation is guaranteed.

Is the reception open 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, english, Spanish and French.

Is it possible to send my CV to join the hotel’s team?

Yes. The Curriculum Vitae can be sent to recrutamento@hotihoteis.com or book.caparica@meliaportugal.com.

How to book directly with the hotel?

Reservations can be made through the booking engine. As an alternative, you can contact through e-mail (book.caparica@trypportugal.com ) or telephone: (+351 212 918 900).

How to cancel or change a reservation made through our website?

Reservations can be done directly on the website or by contacting the hotel, according to the reservation conditions.

How to reserve a cradle?

It can be requested while booking or after booking, directly with the hotel.

What is the best time to be in the hotel for summer vacation?

The highest temperatures are between June and September, and it is quite mild from April to October.

How should I guarantee a room with a single bed or a double bed?

After booking for the type of room you desire, please contact the hotel to confirm the request.

How to do a group reservation?

Please send to grupos.caparica@trypportugal.com or contact through the telephone: +351 212 918 900.

How to guarantee a room in a higher floor?

After booking for the type of room you desire, please contact the hotel to confirm the request.

What are the advantages of booking directly through the hotel’s website?

The main advantage is the best price guarantee and the reservation process is easy and fast.

What is the breakfast’s schedule?

The breakfast schedule is: 07h00 – 10h30.

What is the restaurant’s schedule?

Lunch: 12h30 – 15h00.

Dinner: 19h00 – 22h00.

Does breakfast have gluten-free products?

Yes. It should be requested directly to the restaurant.

What are the available menús and what are the different types of cuisine?

The ype of cuisine is: Typical Portuguese cuisine.

Does breakfast have lactose-free milk?

Yes. It should be requested directly to the restaurant.