Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

Are there any smoking areas in the hotel?

Smoking is not allowed in the hotel

Does the hotel have its own parking?

Yes – paid underground and some parking spaces available outside. For information on parking please refer to the hotel website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes. Fees include pool access for guests.

What is the SPA and pool schedule?

Spa – 10h00 – 18h00 / Pool – 10h00 – 20h00.

Can I use the spa services without being accommodated?

Yes, you don’t have to be a guest to use the services of our spa and gym.

Is the parking paid? What is the value?

Garage parking is paid at 10,00 euros a day.

Is it possible to reserve parking in advance in order to guarantee it?

Yes, it is possible, upon payment of the fee.

Are pets allowed in the hotel?

Pets are allowed under certain conditions (size and function) for a supplement of 25.00 euros per day.

Does the hotel have meeting rooms?

The hotel has five meeting rooms in the ground floor and one meeting room on the eighth floor.

Does the hotel have weeding services?

It is possible to have weedings at the hotel by booking it with the events department.

Are there any lifts?

Yes. The hotel has 3 lifts for guests.

Are there any chargers for electric cars?

There are chargers for eletric cars outside the hotel.

 Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is wi-fi service in the entire hotel.

Does the hotel have lobby and public spaces?

Yes, hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes. With an additional cost you can have this service.

Which activities can be booked in the reception?

Surfing, Horse Riding and other leisure activities – check with the Hotel reception on the day.

Are there activities available for children?

Yes, various – from kids club (all year round, no entertainers) , to animation (during summer) , children’s pool and an outdoor park all year round.

Is babysitting available?

Yes, upon prior request.

How does the lost property work?

We keep all items for 6 months, at the end of which they will be given to charitable organisations if not claimed.

I would like to be notified via email about promotions and special offers, what should I do?

Send us an email to frontdesk.caparica@trypportugal.com and let us know that you are interested in receiving promotions from us.

Does the hotel have a loyalty programme?

Yes, the Wyndham Rewards Programme. You will find information about the programme at this link: https://www.wyndhamhotels.com/wyndham-rewards.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio

What are the Points of Interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

Is the shuttle service between the airport and hotel available?

Yes, it is possible to book a shuttle service, at an additional cost and depending on the availability of the driver.

How can I go to the beach?

There is a beach 50 metres from the hotel. There is a train (transpraia) to visit other beaches further away.

How can I go to the city centre?

Bus/ bus + boat / bus + train. Guests can request more information to the reception.

What is the main rate to the airport and hotel?

The main rate to the airport by taxi is 30 euros.

Are the rates presented per person or per room?

The rates presented are per room.

What are the payment methods for reservations made through our website?

Credit cards and cash are the payment methods for reservations made through our website.

Is the city tax charged?

Tourist tax is a council tax and at the moment, the tourist tax does not apply – it may however change in the future.

By what age children do not pay?

Children do not pay until 4 years old.

Is a credit card needed to make a reservation?

Not all reservations demand credit card to be done. Please contact the reception for more information.

What are the available payment methods?

The available payment methods are: Cash, credit card or bank transfer.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

What is included in the booking price?

Accommodation and breakfast in the base rate – please check the other rates for additional features.

Do I have to pay tax on the rates shown?

All taxes are included in the prices shown.

Is breakfast included in the price?

Yes, in all rates.

If I book by credit card, when is the amount withdrawn?

It depends on the rate – if it is non-refundable, at the time of booking, if it is refundable you can cancel up to a few days before.

Can I pay at the hotel with a different card than the one I booked with?

If your rate allows payment at check-in, yes.

Can I benefit from an online rate by booking directly with the reservations department?

It depends on the rate. Some rates can only be paid online.

I have not received my receipt, what should I do?

Contact the hotel reception – frontdesk.caparica@trypportugal.com with the date of stay, name and invoice details.

Are there any rooms for guest with reduced mobility?

We have rooms suitable for guests with reduced mobility. Should you have any difficulties, our staff are always available to assist you.

Do rooms have minibar?

All rooms have a minibar.

Are there any connecting rooms?

No, there are no connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes. The hotel does have room service from 10h30- 00h.

Is it possible to include romantic decoration in the room? What is the cost?

Yes, we have a romantic VIP service with extra value with sparkling wine, chocolate strawberries and petals in bed. Starts at €25.

Do rooms have balcony?

All rooms have a balcony.

What are the different types of room available in the hotel?

Standard rooms city and sea view, premium rooms city and sea view, suites, premium suites and family rooms.

Do rooms have carpet?

Only in the bed area – the whole room is parquet.

Do rooms have air-conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel.

Are rooms soundproof?

Yes, rooms are soundproof.

Do rooms have shower and/or tub?

Every room has tub except adapted rooms for disabled people and suites that are equipped with poliban/shower.

Are the televisions in the rooms SmartTv?

Yes.

Do the rooms have a hairdryer?

Yes.

What amenities (cap; shampoo; etc) are provided in the room?

Shampoo, soap and conditioner are provided in all rooms. Premium and Suite rooms have additional amenities.

What is the check-in schedule?

Check-in is from 3 pm onwards. For early check-in, guests must contact the hotel to check availability. Additional charges may apply.

What is the check-out schedule?

Check-out time is until 12 noon. For departures after the stipulated time, guests must contact the hotel to check availability. Additional costs may apply. If part of a campaign programme, the conditions for late check-out do not apply.

Late check-in. Is it possible to do check-in until what time?

Late check-in can be done anytime, as long as the reservation is guaranteed.

Is the reception open 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, english, Spanish and French.

What documents are required for check-in?

A valid identification document and payment are required.

If I am allergic to an ingredient, when and where do I inform you?

At reception, at the time of check-in.

Is it possible to send my CV to join the hotel’s team?

Yes. The Curriculum Vitae can be sent to recrutamento@hotihoteis.com or book.caparica@meliaportugal.com.

How to book directly with the hotel?

Reservations can be made through the booking engine. As an alternative, you can contact through e-mail (book.caparica@trypportugal.com ) or telephone: (+351 212 918 900).

How to cancel or change a reservation made through our website?

Reservations can be done directly on the website or by contacting the hotel, according to the reservation conditions.

How to reserve a cradle?

It can be requested while booking or after booking, directly with the hotel.

What is the best time to be in the hotel for summer vacation?

The highest temperatures are between June and September, and it is quite mild from April to October.

How should I guarantee a room with a single bed or a double bed?

After booking for the type of room you desire, please contact the hotel to confirm the request.

How to do a group reservation?

Please send to grupos.caparica@trypportugal.com or contact through the telephone: +351 212 918 900.

How to guarantee a room in a higher floor?

After booking for the type of room you desire, please contact the hotel to confirm the request.

What are the advantages of booking directly through the hotel’s website?

The main advantage is the best price guarantee and the reservation process is easy and fast.

What is full board? And half board?

Full Board includes a lunch AND a dinner per day, apart from the accommodation and breakfast that is included in all rates. Half board adds a lunch OR a dinner per day to the base rate.

If I book online can I make changes with the hotel over the phone?

Yes.

How can I access the current campaigns?

In our website – https://www.tryplisboacaparica.com – you will find the current campaigns.

What are the cancellation policies?

Depends on the type of booking – please check each rate as each has different booking conditions and different cancellations.

What is the deadline for cancelling my reservation?

Depends on the type of booking – please check each rate as each one has different booking conditions and cancellations.

What does non-cancelable mean?

Means that once the booking payment, which is necessary to validate the reservation, has already been done there is no right to a refund.

What does Refundable Rate mean?

It means that the reservation can be cancelled, free of charge, up to a few days before arrival. Check the rate to find out up to how many days before arrival you can cancel free of charge.

What does Non-Refundable Rate mean?

This means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or modification.

How do I book an extra cot/bed? Is there an extra cost?

A baby crib is free of charge but dependent on availability and na extra bed has na additional cost of 25€ per day.

Can I book more than one room?

Yes.

How can I make a reservation for events or meetings?

Please send na email to grupos.caparica@trypportugal.com.

Can I reserve a room on the same day?

Yes.

Can I change the hotel I booked?

Not without cancelling the reservation and booking at the other hotel. Note that if the rate that was booked in the first hotel is non-refundable, you will still be charged for it, even if you cancel.

Is it safe to make a reservation on the website?

Yes. We assure you it is completely safe to do a reservation on our website.

What is the breakfast’s schedule?

The breakfast schedule is: 07h00 – 10h30.

What is the restaurant’s schedule?

Lunch: 12h30 – 15h00.

Dinner: 19h00 – 22h00.

Does breakfast have gluten-free products?

Yes. It should be requested directly to the restaurant.

What are the available menús and what are the different types of cuisine?

The ype of cuisine is: Typical Portuguese cuisine.

Does breakfast have lactose-free milk?

Yes. It should be requested directly to the restaurant.

Can I use the restaurant’s services without being a guest?

Yes.

Does the restaurant have vegetarian options? Vegan?

Yes.